Dealing with Incoming Calls Positively
Details
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls and getting instant feedback from the trainer.
This Dealing with Incoming Calls Positively course is available throughout the UK.
Benefits
- To increase confidence in taking all incoming calls
- Understand the importance of customer care in a sales environment
- How to handle complaints in a positive way
Course Locations:
- London
- Manchester
- Nottingham
- Birmingham
- Bristol
- Edinburgh
- Leeds
PTP provides 100's of 1/2, 1 & 2 day courses in management training, sales training, customer care training, project management training and personal development training.
PTP has been exhibiting at the CIPD Exhibition for over 10 years and the latest was a tremendous success. A record for enquiries into management training and sales courses and number of visitors to our stand
