Details
The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs
and how to deliver it so that they become your best ambassadors.
Benefits
Course Locations:
- Understand precisely who your customer is, and the best ways to ensure you know exactly what they want and require from your organisation.
- How to build a successful rapport with new or existing clients and how to ensure they remain loyal.
- The three essential skills you need to genuinely know your customer.
- Look at successful companies who really know their customers and see how they have grown through self-development and consistency.
- Questionnaires, feedback forms and social media. What works best in establishing what your customer really wants.
- Develop a practical and inspirational action plan to transform your business by really getting to know your customer.
Course Locations:
- London
- Manchester
- Nottingham
- Birmingham
- Bristol
- Edinburgh
- Leeds
Reviews
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PTP provides 100's of 1/2, 1 & 2 day courses in management training, sales training, customer care training, project management training and personal development training.
PTP has been exhibiting at the CIPD Exhibition for over 10 years and the latest was a tremendous success. A record for enquiries into management training and sales courses and number of visitors to our stand
