ITIL® Foundation Classroom Course (With Official Exam)
Details
ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.
About the ITIL® Foundation level
The ITIL Foundation level training course is step one in the ITIL Service Lifecycle. It gives an overview and teaches a basic understanding of the key concepts and terminology used in ITIL Service Management.
Who is this course aimed at?
This ITIL® V3 Foundation Certificate in IT Service Management three day course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services. Designed for:
1. IT Managers or Practitioners involved in the strategy, design, implementation and ongoing delivery of
business-used IT services.
2. Individuals requiring an insight into Service Management best practice.
Outline
Course Focus
- Service Management as a practice
- The concept of good practice
- The concept of a service & Service Management
- Define processes, roles and functions
The Service Lifecycle
- Understand the Service Lifecycle and its key concepts
- Understand the business value of the phases.
Key concepts and definitions
- Understanding the key terminology, the key concepts of Service Management, key principles and models.
Service Strategy
- What is Service Strategy?
- Understand the goals & objectives of Service Strategy
- Understand the 4 main activities of Service Strategy
- Basic overview of value creation through services
- Overview 3 Service Strategy processes.
Service Design
- Importance of people, processes, products & partners
- Understand the five major aspects of Service Design
- Understand the different sourcing approaches
- Overview of the 7 Service Design processes.
Service Transition
- Explain the Service V model
- Overview of Service Transition processes.
Service Operation
- IT Service versus technology components
- Quality of Service versus cost of service
- Reactive versus proactive
- Overview of the Service Transition processes
- Objectives of Continual Service Improvement
- The 7 step improvement process.
Functions
- The Service Desk; Technical Management
- Application Mgmt; IT Operations Mgmt.
Roles
- Process owner; Service Owner; RACI model in determining organisational structure.
Technology and Architecture
- Requirements for an integrated set of
- Service Management technology
- How Service automation
Exam
Foundation: 1 hour, closed book, 40 multiple-choice questions
Class Dates and Locations
Please contact us for available dates and times for the preferred month and location you would like to take the class in.
ITIL® Foundation classroom courses are run in association with SPOCE Project Management Limited (an ATO – Accredited Training Organisation).
Second to this, our online training is simple to use and highly effective. We offer a whole range of features designed to get you certified faster. Some of these incredible features include video and audio based training so you can see and hear your tutor, 24/7 online tutor support, and online labs to practice your skills in a simulated environment.
Come and give us a try. We’ll change the way you think about learning.
Related Courses
