Office Administration Plus

This is a great course for anyone looking to make the leap into Office Administration or just polish their skills. The course covers a variety of core skills and software applications an Administrator is likely to use in their day-to-day activities, such as the Microsoft Office suite, which cover: Excel, Word, PowerPoint presentation, Access (databases) and SharePoint.

Looking to get certified? No problem. The Microsoft Office courses lead to a certification.  Once you’ve satisfied the assessments (i.e. sat your exams and passed), you can expect to receive a certification in one or all of the Microsoft areas included in the course. Having a certification helps to prove to employers that you have indeed got the skills and knowledge you claim.

The course also contains a range of soft skills designed to develop you personally such as customer service and communication, business math, and problem solving through productive thinking.

This course contains 8 separate certification courses and 17 soft skill courses.

Certification Courses:

1. Microsoft Office Specialist (MOS) 77-418: Word 2013
2. Microsoft Office Specialist (MOS) 77-422: PowerPoint 2013
3. Microsoft Office Specialist (MOS) 77-423: Outlook 2013
4. Microsoft Office 2013: Beginning Access
5. MS Office SharePoint – Microsoft Office Specialist (MOS) 77-419: SharePoint 2013
6. Microsoft Office Specialist (MOS) 77-420: Excel 2013
7. Microsoft Office Specialist (MOS) 77-427 Excel 2013 ‘Expert’ Part One
8. Microsoft Office Specialist (MOS) 77-428 Excel 2013 ‘Expert’ Part Two

Soft Skills Courses:

Administrative Support

• Essential Skills for Administrative Support Professionals

Foundation Skills

• Basics of Business Math

Communication

• E-mail Essentials
• Telephone Essentials
• Business Writing Basics
• Business Grammar Basics
• Interpersonal Communication
• Listening Essentials

Customer Service

• Customer Service Fundamentals
• Customer Focus
• Customer Advocacy

Personal Development

• Effective Time Management
• Problem Solving and Decision-Making Strategies
• Critical Thinking Essentials
• Building and Maintaining Trust
• Performance under Pressure
• Personal Productivity Improvement