Business Management & Office Administration (with certification & career services)

Hudson have partnered with Horizon Online to offer this comprehensive dual subject course, which is ideal for anyone looking to move into Office Administration and progress onto Business Management. The content is incredibly vast covering a wide spectrum of skills areas. There is no particular order the course needs to be completed in. An individual can commence study on the Office Administration or Business Management course modules first depending on their preference; or alternatively just focus exclusively on one subject area.
 
The subjects covered are designed to prepare you for a career in either Office Administration and/or Business Management. The career opportunities this course can lead to include:
 
Office Administration Related Roles:
 

• Office Administrator
• Receptionist
• Secretary
• Personal Assistant (P.A.)
• Human Resources Assistant
• Office Assistant
• Office Manager

 
Business Management Related Roles:
 

• Business Manager
• Frontline Manager
• Customer Service Manager
• Operations/Facilities Manager
• Team Leader
• Production Manager
• Retail Manager
• Senior Administrator

 
Career Services
 
In addition to providing the course curriculum, Horizon Online go beyond by providing a careers service to candidates during and after the course. Their ultimate aim is to ensure all of candidates find gainful employment after completion of their course.
 
They offer candidates a number of career services to help them into employment. These include:

• Assistance preparing your CV and cover letter
• Advice on interview handling techniques
• Assistance with exam preparation
• Contacting potential employers on your behalf and advising you of any opportunities
• Advising you on how to find work in either Office Administration or Business Management
• Advising you on how to go about building experience on your CV, thereby increasing your employment prospects

 
The Career Services are happy to meet with you face to face or speak over the phone to offer you these services. During these discussions they will be able to advise you on a number of things such as expected salaries, potential job roles, and how to get your foot in the door in certain industries such as retail, hospitality, legal, finance.

What does the course cover?
 
Office Administration Course Modules:
 
Microsoft Office 2013

• Beginning Word
• Advanced Word
• Beginning Excel
• Advanced Excel
• Power User Excel
• Beginning Outlook
• Advanced Outlook
• Beginning PowerPoint
• Advanced PowerPoint
• Project 2013
• Beginning Access
• SharePoint for End Users
• SharePoint for Power Users

 
Microsoft Office Specialist (MOS) on: Microsoft Office 2013

• 77-418: Word 2013
• 77-419: SharePoint 2013
• 77-420: Excel 2013
• 77-422: PowerPoint 2013
• 77-423: Outlook 2013
• 77-424 Access 2013
• 77-427 Excel 2013 Expert Part One
• 77-428 Excel 2013 Expert Part Two

 
Administrative Support

• Essential Skills for Administrative Support Professionals

 
Communication

• E-mail Essentials for Business
• Telephone Essentials for Business
• Business Writing Basics
• Business Grammar Basics
• Interpersonal Communication
• Workplace Conflict
• Fundamentals of Working with Difficult People
• Negotiation Essentials
• Emotional Intelligence Essentials
• Fundamentals of Cross Cultural Communication
• Getting Results without Direct Authority
• Listening Essentials
• Constructive Feedback and Criticism
• Anger Management Essentials
• Basic Presentation Skills
• Communicating Effectively with the ‘C’ Level
• Communicate with Diplomacy and Tact
• Professional Networking Essentials
• Public speaking strategies
• Running Effective Business Meetings

 
Customer Service

• Customer Service Fundamentals
  Customer Focus
  Customer Advocacy

 
Foundation Math Skills

• Basics of Business Math

 
Personal Development Curriculum

• Telecommuting and the Remote Employee
• Generating Creative & Innovative Ideas
• Diversity on the Job
• Optimising Your Work/Life Balance
• Managing Your Career
• Effective Time Management
• Problem Solving and Decision-Making Strategies
• Dealing with Organisational Change
• Critical Thinking Essentials
• Building and Maintaining Trust
• Business Ethics
• Peer Relationships
• Interviewing Strategies for the Interviewee
• Campus to Corporate
• Perseverance and Resilience
• Professionalism and Business Etiquette
• Performance under Pressure
• Decisiveness
• Writing Under Pressure
• Personal Productivity Improvement

 
Business Management Course Modules:
 
Leadership

• Leadership Essentials
• Employee Engagement
• Creating a Positive Work Environment
• Developing a Culture of Learning
• Effective Succession Planning
• Making Cross-Functional Teams Work
• Setting and Managing Organisational Priorities
• The Voice of Leadership

 
Management

• The Fundamentals of Business Crises Management
• Managing Organizational Change
• Business Coaching Essentials
• Management EssentialsFirst Time Manager Essentials
• Performance Appraisal
• Essentials
• Talent Management Essentials
• Essentials of Managing Technical Professionals
• Workforce Generations
• Managing Experts
• Advanced Management Skills
• Strategies for Successful Employee On-boarding
• Managing During Difficult Times
• Dismissing an Employee
• Delegation Essentials
• Business Execution
• Essential Mentoring Techniques
• Thinking Like a CFO
• Essentials of Facilitating
• Effectively Managing Top Performers
• Managing Problem Performance
• Difficult Conversations
• Performance Management

 
Marketing

• Marketing Essentials
• Competitive Marketing Strategies
• Strategic Brand Management

 
Moving From an Operational Manager to a Strategic Thinker

• Leading Outside the Organisation
• Effective Critical Analysis of Business Reports
• External Consultants Can Help
• Returning to Core Competencies
• Competitive Awareness and Strategy

 
Leadership Advantage Series

• Developing a Business Execution Culture
• Managing Performance
• Problem Solving and Decision Making Leading to Change
• Ethics, Integrity, and Trust
• Giving and Receiving Feedback
• Accountability
• Leader as Motivator
• Managing Conflict
• Leading Innovation
• Strategic Thinking
• Finance for non-Financial Managers
• Developing People
• The Emotionally Intelligent Leader
• Managing Diversity Influence and Persuasion Delegation
• Setting and Managing Priorities
• Globalisation
• Customer Focus
• Attracting and Retaining Talent
• Competitive Awareness and Strategy
• Building and Leading Teams
• Coaching
• Critical Thinking
• Perseverance and Flexibility
• Goal Setting
• Hiring New Employees
• New Manager Transitions
• Listening
• Leading Effective MeetingsNegotiating
• Communicating Bad News
• Decisiveness
• Creative Thinking
• Work/Life Balance
• Career Development
• Dismissing an Employee
• Managing Upward Relationships
• Leading Organisational Vision
• Project Management Essentials

 
Program/Portfolio Management

• Program Management (PMI Second Edition-aligned)
• Project Management
• Project Management for Non-Project Managers

 
Sales Advantage Series

• Conducting Effective Discovery Meetings
• Organising Your Sales Approach
• Creating Powerful Proposals And Presentations
• Understanding Your Company’s Value
• Handling Objections, Resistance, and Questions
• Acquiring and Using Customer Knowledge
• Gaining Access To Customer Contacts
• Generating Interest In Solutions
• Negotiating and Closing
• Implementing SolutionsProspecting
• Pipeline Management
• Business Acumen
• Building Trust with Customers
• Selling Competitively
• Dealing with Bad News and Lost Sales
• Building Effective Business Cases
• Successful Cold Calling

 
Sales

• Territorial Account Sales Skills
• Field Sales Skills
• Sales Management
• Strategic Account Sales Skills
• Sales Foundations
• Sales Negotiations
• Solution Selling
• Essential Selling Skills

 
Strategic Planning

• The Fundamentals of Globalisation
• Business Law Essentials
• IT Strategy Essentials
• Developing Strategic Thinking Acumen

How long will it take me to complete each course?

 
This course is self-paced.  Some people finish their course faster than others.  Each Microsoft course is between 12-30 hours. If you choose to only do one of the certification courses from this bundle, then it will take you less time than if you do two or three or all of them.  The Office Administration courses are between 1-5 hours each. You will have 4 months to complete the course.
 

Are there exams involved and how much do they cost?

 
After completing each course you have the option to become certified. In order to do this, you must sit an official exam.
 
We can provide you with complete guidance on the exam process from locating your nearest testing centre, to booking, and receiving your certification.

What do I need?
 
All you need is an internet connection and a PC.  While most of the lessons work on MACs, we recommend you use a PC for the best performance. Certain parts of the course may not display properly on older MACs.  Once you’ve logged into your course, you may be prompted to down certain free plugins such as Java.  Just follow the on-screen prompts.