Conflict management-distance training
ENDED
Distance Learning by
The Healthcare Training Company
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On-Site
/ Short Course
Details
Introduction information:
This course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively.
This course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively.
Course Delivery
Outline
The aim of the training
By the end of the day those who attend will be able to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred. This course is designed for all staff.
The learning outcomes:
Those who attend the course will be able to:
1. Identify what is conflict management
2. Recognising aggressive behaviour and workplace violence and bullying
3. Escalation and triggers
4.Verbal and non-verbal communication
5. Stages of conflict management and personal safety
6. Minimising conflict and taking a positive approach
7. Responding to aggressive and threatening behaviour
By the end of the day those who attend will be able to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred. This course is designed for all staff.
The learning outcomes:
Those who attend the course will be able to:
1. Identify what is conflict management
2. Recognising aggressive behaviour and workplace violence and bullying
3. Escalation and triggers
4.Verbal and non-verbal communication
5. Stages of conflict management and personal safety
6. Minimising conflict and taking a positive approach
7. Responding to aggressive and threatening behaviour
Speaker/s
George Flaherty MSc MBA Ba Ed, started working within social care in 1995. He is now renowned for his ability to pass on practical skills to those that attend his seminars and courses across the UK, Europe and the USA.
Over the years George has managed and successfully marketed his own businesses. He has now passes the skills he has learnt to owners and managers of social care settings. George is often a guest speaker at conferences and seminars explaining how to fill care home beds and promote homes successfully.
He is a published author of many books. His latest book The Guide to Filling Care Home Beds is due for publication December 2011.
George currently lives across two continents, having homes in both Italy and the UK with his family. If you need any more information you can contact him on [email protected]
Over the years George has managed and successfully marketed his own businesses. He has now passes the skills he has learnt to owners and managers of social care settings. George is often a guest speaker at conferences and seminars explaining how to fill care home beds and promote homes successfully.
He is a published author of many books. His latest book The Guide to Filling Care Home Beds is due for publication December 2011.
George currently lives across two continents, having homes in both Italy and the UK with his family. If you need any more information you can contact him on [email protected]
Schedules
Jun 01, 2016 - Jun 01, 2017
ENDED
| Total Hours: | 3 |
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For details on our courses contact Louisa on 01245 357132 or [email protected].
if you are looking for training you can access funding through Skills for Care for our courses.
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