Hotel Receptionist & Opera PMS Hotel Software - 4 Week Course or 9 Weekends
Details
Course Material covered:
UK 5* Hotel procedures and brand standards:
- Customer service procedures; Welcoming guests upon arrival and using correct terminology
- Checking guests in and out and all other booking/reservation procedures
This course is to over 85% hands-on system training and you will get extensive Opera PMS practice on:
- Creating bookings
- Check–In and Check-Out
- Amending bookings
- Processing payments
- Sending confirmations
- Using Opera PMS Options
- Individual and Company Profiles
- Profile Notes and Guest History
- Recording complaints
- Guest preferences and special requests
- Early arrivals and late departure procedure
- Processing Cancellations
- Introduction to Hotel Accounts
- Sales and guest interaction:
- Role play sessions using our replica Hotel Reception desk in our classrooms
- Becoming familiar with hotel terminology (specific language used in the UK)
- Learning to up-sell a room to a guest
- Guest complaint handling
- Employment Assistance:
- CV writing skills; guidance on creating the correct CV for Hotels
- Interview techniques; guidance on how to perform in an interview
- Career path planning for a clear understanding of your future in the hospitality industry
- £799 – This rate is the discounted rate which must be paid in full at the point of booking
- £899 – This rate may be paid in three instalments of £299.67
- £899 - This rate is the discounted rate which must be paid in full at the point of booking
- £999 - This rate may be paid in three instalments of £333
- Reception Academy stationary to utilise during the course.
- Access to our classrooms during the course, subject to availability
- Certification of completion
- Graduation ceremony in a 4*/5* star London Hotel
- Professional profiles on the Reception Academy website which is accessible to over 800 partnered hotels
- An e-copy of your customised Reception Academy CV
- An e-copy of your profile photo, in jpeg format
- Monday – Friday 07:30 – 11:30 or 12:00 – 16:00 or 16:30 – 20:30 – 4 weeks
- Saturday or Sunday 09:30 – 18:00 – 9 weekends (Cost of Weekend course is £899 in full on the day of booking or £999 in three payments of £333)
Please note that we require you to wear a conservative style suit on three (3) occasions, the photo, practical exam and graduation days.
On the first day and all other “non suit days” please feel free to wear anything you feel comfortable in. Your trainer will provide you with “suit day” dates in one of your first lessons
Outline
This popular classroom course, unlike other online courses offered, has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, leading to potential employment in Hotels worldwide.
This course is endorsed by the Institute of Hospitality (IOH) for its quality, innovation and industry specific modules tailored to the needs of leading hotels around the world.
Our four (4) week course covers standard Hotel procedures, introduction to Opera Property Management System (Opera PMS V5), Brand-standards of 5* Hotels and is followed by hands on practical sessions behind a replica desk in a state of the art training room, where newly learnt skills are put into practice. All classroom sessions are taught and observed by experienced Trainers.
At the Academy it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future. This classroom course is tailored to meet the requirements of individuals with no previous Hotel Receptionist experience. Consequently anyone from any professional background, nationality or age is welcome to join the course.
Upon completion of the course a profile is created on our website for each graduate consisting of their CV, a professional photograph, contact details and their preferences for employment. Our partnered hotels are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.
As a result of close collaboration with our partnered hotels many of our graduates find employment upon completion of the four week course.
Taught by experienced instructors, this unique interactive classroom based 80 hour training, gives you an insight into the real working environment of Hotels.
Reception Academy was founded in 2008 with the main objective of providing Hotels with exceptionally skilled staff in all departments. Since offering our classroom-based courses to the general public in 2010, we have trained countless passionate students, wanting a career in Hospitality. With a high success rate of our graduates gaining employment in the industry, we have played a decisive role in improving the lives of committed individuals and made scores of dreams come true.
We are proud to say that our courses are officially endorsed by the highly regarded Institute of Hospitality, making them the perfect choice for your hotel career. Furthermore, we are accredited by BAC (British Accreditation Council).
In particular, the courses were endorsed for their quality, innovation and industry-specific training tailored to the needs of leading hotels around the world.
We are now acknowledged by over 800 Hotels that work closely with us and recognise the quality of our vocational training and the standard of our graduates. We provide a platform for connecting Hospitality graduates to employers through our graduate profile database. We also have an online job-board ...
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