Customer Relationship Management
ENDED
Distance Learning by
Ed-next.com
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On-Site
/ Short Course
Details
Customer Relationship Management uses technology to keep track of customer data, which can then be analyzed and used by companies and individuals. This course discusses how customer service management systems work and how they are used to
provide better customer service.
After completing this course, you should be able to:
- Define customer relationship management (CRM)
- Recognize the purpose CRM systems serve in companies
- Recall the benefits for using a CRM system
- Define data warehousing and data mining
- List ways to leverage preferred customers
Course Delivery
Schedules
Mar 22, 2017 - Mar 22, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
