Customer Service Strategies
ENDED
Distance Learning by
Ed-next.com
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On-Site
/ Short Course
Details
In order to be successful, companies and individuals must first decide where they want to go, and then they make plans on how to reach their objectives. This course discusses how organizations develop and execute customer service strategies.
After completing this course, you should be able to:
- Recall the strategic advantages of exceptional service
- Identify how to develop intelligence in others
- Define the SWOT analysis
- Recognize the role of each level of management
- List the steps to formulating a strategic plan
Course Delivery
Schedules
Mar 22, 2017 - Mar 22, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
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