Details
Not all customer service work happens face-to-face; much of it is conducted by phone. Telephone greetings are critical because they help form first impressions, which help them decide whether to do business with a company in the long run. Having
polished telephone skills and practice good phone etiquette may be the difference between an average and exceptional customer service experience. This course discusses the role telephones play in the customer service industry.
After completing this course, you should be able to:
- Recognize the importance telephone communications plays for customer service
- Identify how to effectively answer the telephone
- Recall how to use voice response systems
- Recognize how to leave an effective recorded message
- List ways to assess your phone deliver skills
Course Delivery
Schedules
Mar 23, 2017 - Mar 23, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
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