Telephone Sales
Details
The Bigrock Telephone Sales course will provide you with:
- A stronger belief in the importance of your role and greater resilience for conducting sales calls.
- Techniques for opening the call and gaining buy-in for your approach.
- A proven structure for understanding your customer's needs and recommending solutions that meet your customer's identified needs.
- Tools to identify wider customer needs and cross selling opportunities.
- A consultative approach that is specifically designed and proven to deliver results in telephony and contact centre environments.
- An approach that delivers a first class customer experience that helps you sell more and build stronger customer relationships...
- ...for a sustainable uplift in your sales performance.
You will be provided with a course guidebook featuring the core concepts covered on the course, with room for your own notes. The guidebook presents key messages in a highly engaging way, so that you have a clear record of everything we explore and your own notes. As you begin to apply your learning in role, your guidebook will be a useful reference.
Discover more and book your place at: https://www.bigrockhq.com/product/telephone-sales-open-course/
Outline
The power of a positive mindset; a strong belief in success.
Resilience
Opening the Call:
Your Value Proposition
Positioning & Signposting
Building Rapport
Identifying Needs:
Structured questioning & listening techniques to understand your customer, their needs, situation and ideal outcome.
Describing the options:
Emphasising how particular features deliver greater benefits.
Closing the call – achieving your desired outcome.
Communication Skills:
Influencing Skills.
Questioning Skills.
Listening skills.
Using voice & tone.
Bigrock People Performance Solutions is a People Development, Change Management and Leadership Consultancy serving some of the world’s leading corporates and most ambitious SMEs.
Based in the UK, we deliver programmes throughout the globe. We are proud to take best practice insights in people development, sales management and leadership to both corporates and SMEs, adapting our approach to meet the specific needs of the organisation and of the individuals involved.
We help Leaders, Managers and Team Members, at every career stage, develop the skills and self-belief to deliver an outstanding customer experience and achieve great results.
We offer bespoke, in-house programmes (for organisations and teams) and open courses (for individuals) in;
- Leadership
- Management
- Sales Management
- Business Development
- Consultative Sales
- Telephony Sales
- Key Account Management
- Pitch
- Presentation Skills
- Negotiation Skills
We also design and deliver bespoke cultural and organisational change programmes.
Bespoke training can be delivered face-to-face, digitally or via a hybrid of 121 coaching, classroom training and digital learning. ...
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