Communication Skills Training

This short Communication Skills online training course will start you on your journey and help you take your first steps towards becoming a more effective communicator.

Effective communication is an art. There is always room to keep learning, growing and developing our talents. The benefits of being an effective communicator are enormous and will have a positive influence on both your personal and professional life.

The course is split into two sections.

This section explores the different ways we communicate, what effective communication looks like and what some of the barriers are that stand in our way.

Communication is not a one way street it is a relationship between you and the person you are communicating with.  Think of communication as a circuit.  Someone sends information, someone receives the information and the receiver responds (either as expected or unexpectedly).  An expected response means the communication was effective.

In this section you will discover the different kinds of communication including  verbal, non-verbal, written, visual and listening and also the three sources where barriers to effective communication comes from such as personal barriers (which come from you), social barriers (which come from others) and environmental barriers (which come from anywhere else).

This section finishes with multiple choice questions to ensure you have understood the content.

The second section covers some simple strategies that you can use to overcome the barriers discussed in section 1 and improve your communication skills.

Active Listening

Active listening is a skill which helps you consciously pay more attention and show that you're paying attention.  This online course will show you how to achieve good listening skills.

Non Verbal Signals

Understand about what non-verbal signals are and how you can use them effectively to your advantage.

Be Calm

Learn some useful tools such as the Superman Pose or the 7 - 11 breathing technique to improve your confidence and feel more calm.

One really useful tip is to reinterpret your feelings of nervousness as excitement and use that energy to help you.

Be Assertive

Being assertive increases confidence, both within you and within others.

Learn how to use more definite verbs such as, I will or I choose to and how to offer a reason or a solution if you need to offer criticism or highlight a problem.

This online course can be completed in as little as 10 minutes and provides the user with a printable certificate upon completion.

Remember there is no such thing as a perfect communicator but through this online training course you can learn how to improve your communication skills, building healthier and much stronger relationships with the people around you.

This course offers additional resources of two downloadable documents that cover the main points in the course and material for further learning. 

This course consists of two sections including interactive questions to ensure you have understood the content.

1. What is Communication?
2. Overcoming Barriers

A CPD accredited downloadable certificate is available on completion of the course.

All the online training courses are:

• High quality, video based online courses.
• Compatible on any device and very simple to use.
• Thoroughly researched, accurate in content and filmed in an interesting way in order to fully engage the learner.
• Accredited and approved and can be counted towards CPD.