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Microsoft 70-685: Windows 7, Enterprise Desktop Support Technician

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Details

This course has been designed specifically for Tier 2 support environments where IT professionals are working with Windows 7. This course builds upon the knowledge and experiences gained from working with Windows XP and Windows Vista in a Corporate environment (Support).

This course enables technicians to resolve troubleshooting problems in a Server 2008 R2 and Windows 7 network.

Some of the issues this course will touch upon include:

Startup
Device Drivers
Performance
Security
Applications
Logon
User profiles
Network and Remote Connectivity
Group Policy

This course will help establish the use of troubleshooting methodology and outlines Enterprise Desktop Support Technicians function and responsibilities.

This course expects students to have fundamental knowledge in the following areas:

Active Directory
Windows Server 2008
Windows Client
MS Office
TCP/IP
UDP
DNS

Exam 70-685 counts as credit towards the Enterprise Desktop Support Technician 7 certification from Microsoft. The course prepares you for the Exam 70-685 – Enterprise Desktop Support Technician on Windows 7.

Outline

Module 1: Windows 7 Recovery Environment

Configuring and Troubleshooting Startup Settings
Operating System Services Issues
Module Review

Module 2: Using Group Policy

Resolving Client Configuration Failures
Help Desk Trouble Tickets
Module Review

Module 3: Hardware Device and Driver Issues

Physical Failures
Device Driver Failures
Manage Unsigned Drivers
Install Driver in Driver Store
Manage Device Driver Installation
Help Desk Incidence Reports
Module Review

Module 4: Network Connectivity Issues

Understanding Network Settings
Troubleshoot IPv4 Connectivity
Name Resolution
IPV6 Networks
Module Review

Module 5: Remote Connectivity Issues

Creating a VPN Connection
Network Policy Settings
Using Remote Desktop
Using Remote Assistance
NAP Issues
DirectAccess Issues
Module Review

Module 6: Logon and Resource Access Issues

Configure Password Policies and User Properties
Identify Logon Errors
User Profile and File Access Issues
Offline Files and Printer Access Issues
File Access Trouble Ticket
Module Review

Module 7: Security Issues

Encrypting and Recovering a File
Recovering BitLocker-Protected Drives
Internet Explorer and Content Access Issues
File Permissions Issues
File Access Permissions
Module Review

Module 8: Operating System and Application Issue

Application Operations Issues
Applying Application and Windows Updates
Module Review

Module 9: Performance Related Issues

Resource Monitor
Performance Monitor
Data Collector Set
Performance Monitor Alerts
Overview of Event Viewer
Assign a Task to an Event
Module Review
Exam Prep: Questions 1-27
Exam Prep: Questions 27-53
Exam Prep: Questions 54-75
Program Summary

Course Delivery: Online

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