Certificate in Quality Management

This Certificate in quality management program provides experienced supervisors and middle managers with the knowledge to introduce a range of quality initiatives and programs in the organization. Learn the principles of ISO 9001 and international quality standards. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM, and, learn how to manage the human resources, and logistics to successfully implement an  improvement program.

• Level: Middle Managers and Operations Professionals
• Courses: 5 (see course details below)
• Learning: On Demand 24/7
• CPD Hours: 100 Hours (each course takes approx. 20 hours to complete)
• Duration: 3 Months
• Certification: GMA Professional Credentials

On completing the Professional Certificate in Quality Management, you will have acquired the skills and knowledge to enter and succeed in a quality management role in your organization.  You will learn the principles of ISO 9001 and international quality standards. You will learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM, and learn how to contribute to and manage quality assurance and quality improvement programs. You will also learn how to apply a structured process for the resolution of problems, and how to develop plans for improving quality in operations using Kaizen and other quality improvement techniques. Additionally, you will learn how to measure and evaluate service quality, and how to plan for and lead your team to deliver service excellence.

This program comprises the following courses:

Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance.
Duration: 20 hours
Certification: Download CPD Certificate on Completion

This course will also provide you with the skills and frameworks to plan for and successfully lead a small scale business improvement initiative, and help you to build a continuous improvement culture in your organization.
Duration: 20 hours
Certification: Download CPD Certificate on Completion

Designed for anyone responsible for resolving issues quickly, this Course in the Problem Solving Program will provide an overview of the entire creative problem solving process, as well as introducing key problem solving tools that you can use every day.
Duration: 20 hours
Certification: Download CPD Certificate on Completion

The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers.
Duration: 20 hours
Certification: Download CPD Certificate on Completion

This course will help you plan for and execute quality and business improvement projects through the formation and leadership of cohesive improvement teams.
Duration: 20 hours
Certification: Download CPD Certificate on Completion

Learning

The program is delivered through Online Learning through the Global E-Learning Portal. Each course comprises:

• - Online Lectures and interactive learning
• - Online Videos
• - Online Quizzes
• - Downloadable Learning Manuals (80 pages +)
• - Additional workbooks, articles, and case studies.

Assessment: Each course contains Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.

Support

Tutor Support is available through email, web conferencing and phone, throughout your program.