Details
Visualise a medical practice where the front desk is as efficient as the clinicians behind it. This is where the Medical Receptionist course steps in, designed to transform front office operations through proficient training. The programme delves into
essential skills such as patient interaction, administrative duties, and understanding healthcare protocols, equipping you with the expertise to manage the demanding environment of medical reception smoothly and professionally.
Learning Outcomes:
Learning Outcomes:
- Master the fundamentals of patient communication and reception etiquette.
- Understand confidentiality and data protection laws specific to healthcare.
- Manage appointment scheduling systems with accuracy.
- Handle medical billing and insurance claims efficiently.
- Develop an understanding of emergency response procedures within a medical office setting.
Outline
- Module 1: Introduction to Medical and Clinical Administration
- Module 2: Organise Schedules
- Module 3: Maintaining Medical Records
- Module 4: Effective Filing Systems in Medical Offices
- Module 5: Confidentiality in a Medical Environment
- Module 6: Controlling Stocks and Supplies
- Module 7: Medical Jargon and Terminology
- Module 8: Maintaining Workplace Safety
- Module 9: Information Technology in Health Care
- Module 10: Medical (Clinical) Coding and Billing
- Module 11: Legal aspects and Ethics
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