Reception Academy
Reception Academy
This popular classroom course, unlike other online courses offered, has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential ...
Course material covered: Staff recruitment Employee Performance Review & Development Disciplinary & Grievance Procedures Departmental Performance Review Health & Safety for Managers, including Risk ...
Topics covered: Rota writing; holiday planning & request book handling Handling disciplinary issues Complaint handling for Supervisors Team motivation & Analysing Staff Performance Professional networking ...
Course Material covered: International Five Star Hotel Guest Service Skills and brand standards Welcoming Guests/Customers - Effective First Impressions Setting the Stage Building Rapport and Guest/customer ...
Course Material covered: UK 5* Hotel essential language skills: Welcoming guests Holding a conversation Follow up conversations Conversations in a lift Small talk Communication between departments ...
Course material covered: Understanding the role of a Hotel Receptionist Checking Availability & Quoting Rates Analysing Occupancy via the Rate Grid Introduction to Hotel Accounts Reservation procedures ...
Course Material covered: Processing bookings via phone Group/multiple bookings Booking from allocation 3rd party payment requirements Processing of pre-paid and deposit rates Arrival checks, follow up ...
Course Material covered: UK 5* Hotel procedures and brand standards: Customer service procedures; Welcoming guests upon arrival and using correct terminology Checking guests in and out and all other ...